• Archival Series

Client Records, Citizens Welfare Service of Victoria/ Charity Organisation Society of Melbourne

To access these records

Please contact the Archivist, University of Melbourne Archives:

Postal Address: Archives, Baillieu Library, University of Melbourne VIC 3010

Phone: (03) 8344 6848 or (03) 8344 0590

Email: archives@archives.unimelb.edu.au

Website: https://archives.unimelb.edu.au/

Reference Number

Quote this number to access your records: University of Melbourne Archives Reference Number, 2013.0119

Records Location


Client Records is an archival series held at the University of Melbourne Archives. The series comprises various records created in the course of interactions between ‘clients’ and social workers of the Charity Organisation Society of Melbourne and its successor, the Citizens Welfare Society of Victoria.

Access Conditions

Restricted. Restricted records contain personal, medical and/or sensitive information, and researchers may be required to meet special access conditions. This might include seeking permission from the person or organisation that created the records and in some cases University of Melbourne Archives will ask researchers to sign a Deed of Undertaking to protect people’s privacy.


These records were created by the Citizens Welfare Service and its predecessor the Charity Organisation Society. They were transferred to the RMIT Social Policy Archive and later transferred to University of Melbourne Archives.

The records have not been listed in a finding aid, however some details about the records are available from the University of Melbourne Archives catalogue.

The records in this series date from 1933 to 1987 and provide information about clients’ interaction with social workers from the Charity Organisation Society or its successor, the Citizens Welfare Service. Some of the records within this series of Client Records are:

Day books: these provide a record of inquiries from and interviews with clients by social workers.

Diaries: these show the work patterns of social workers, with activities including individual and group consultations, home visits, ‘duty’, married couples group, ‘student support group’, meetings and visits to the Observatory Clinic.

Short term contact client files: these are records of clients who had limited contact with the organisation, or who cancelled or failed to term up for appointments.

Client Information Sheets: these contain summary personal details of clients, including presenting problems, nature of help requested, contact and outcome.

Group records: this is a record book of “group records”, that is group therapy or marriage guidance counselling.

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